REFUND POLICY

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DISCLAIMER: Requesting to cancel or return an order does not guarantee approval, but please know we’ll always do our best to find a solution that works for you. We reserve the right to deny any request at our discretion in alignment with these terms and conditions.

These terms and conditions may change without prior notice. We recommend periodically checking for updates or amendments. It is the customer’s responsibility to review these terms and conditions by submitting a request you have both acknowledged and agreed to them.

CANCELLATIONS:
You may request a cancellation for an unfulfilled order or line item, provided the product has not yet been processed for shipment. In-stock items shipping directly from our shop are typically processed the same day. If your order has already shipped, including if a shipping label has been created, we regret that we cannot accommodate your cancellation request, and it will be denied.

If your request is time-sensitive, we encourage you to contact us directly during business hours, 8:00 a.m. to 5:00 p.m. EST. You can connect with a specialist via email: sales@shop.aviboston.com or by calling us at (617) 928-1188.

RETURNS: 
You may request a return for a fulfilled order or line item, provided the product is returned in new, unused, and sellable condition, including all original packing contents. In such cases, we reserve the right to request a re-stocking fee and you will be responsible for any additional costs, including shipping.

Return requests must be submitted within 30 days of the order or line item’s delivery date. Any requests made after this 30-day period will be automatically denied.