At AVI, we’re proud to offer custom products that let you personalize your ride and your style. Please review our policy before placing a custom order.

1. Custom Order Process

All custom orders must be confirmed in writing (email or order form) before production begins.

A detailed description, design proof, or part specification will be provided for your approval.

Production starts only after you approve the final design or specifications.

2. Payment

Full payment (or a minimum 50% deposit) is required before any custom order is processed.

Remaining balance, if applicable, must be paid before the item is shipped or picked up.

3. Lead Times

Custom order production times vary depending on complexity and material availability.

Typical lead time is 2–4 weeks, but AVI will provide an estimated completion date at the time of order.

4. Cancellations & Changes

Once production has begun, custom orders cannot be canceled, changed, or refunded.

Any changes requested after approval may result in additional costs or delays.

5. Returns & Exchanges

Custom-made or personalized items cannot be returned or exchanged, except in cases of manufacturing defects or damage in transit.

If there’s an issue with your order, please contact AVI within 7 days of receipt so we can make it right.

6. Warranty

Custom auto parts follow the same warranty terms as our standard products unless otherwise stated.

Modifications made outside AVI’s facility may void warranty coverage.

7. Design Ownership

All custom designs created by AVI remain the property of the company unless otherwise agreed in writing.

Customer-provided designs are the responsibility of the customer to ensure no copyright or trademark violations.